Andy Roberts, Senior Manager, Call Quality and Satisfaction:   Jon Lovett manages a tobacco shop in Hutchinson, Kansas and his current advertising campaign is drawing some media attention. The billboard outside his store reads: SMOKING REALLY IS COOL. He says that business is up. Some residents say there’s nothing cool about smoking and Mr. Lovett is irresponsible to advertise it as such. Others say he’s simply expressing his 1st Amendment right to free speech. I say kudos to ... [More]

Andy Roberts, Senior Manager, Call Quality and Satisfaction:   I pass a hospital on my walk in to work.  Inevitably, someone dressed in blue scrubs will be smoking outside in the designated area.  Maybe a surgeon relaxing after a difficult procedure?  A nurse escaping from the hectic demands of a busy ER shift? A homeless man bends down in front of me to pick a cigarette butt up off of the sidewalk.  I suspect it helps him stave off the hunger for a little while longer. The ... [More]